IT SUPPORT

When you have an IT issue, do you get it fixed quickly, easily and efficiently? Or are staff left waiting for hours, prevented from working, whilst nothing appears to be happening?

In a world of faceless organisations, Fairland provide a bespoke support service to take the hassle out of your IT.

We start by talkng with you to understand the users issues, we then look at the network and IT systems, and then we advise you as to how we would support the environment and then, with your agreement, Fairland handle the transition process so that our professional services team can take responsibilty - enabling you and your business to focus on what you do - not on IT.

  1. Fixed Price Service : Our helpdesk and field or on-site engineers take care of your users - from directors to reception and admin staff. It does not matter how often you call – it’s a fixed price service - so you’re always in control of your finances.
  2. Guaranteed response times: Whenever or wherever you have a problem, our computer support engineers are available 24/7 to make sure that it’s fixed fast. Our response times are guaranteed. And our engineers are good at what they do, because we recruit and train the best people in the business.
  3. Plan, don't firefight : Our pro-active monitoring software identifies problems before they happen and fixes them before you even know they exist.

Please call Fairland today for a free non-commital discussion around your requirements and we will be pleased to assist.